Inside the head of an app fan

First published on o2litmus.co.uk Over the coming months we’re talking to different stakeholders in Litmus to pick their brains and listen. First up is Noel (aka Kontraband on the litmus forum). Noel’s an app fanatic and early adopter who’s been working in technology for over 10 years.  Alongside the day-job he’s been a major contributor to allaboutsymbian.com, the world’s biggest portal for Symbian smartphones. Interview by Adam, the O2 Litmus Community Manager. Here's what he's got to say: A: In a nutshell, why do you like apps? N: Well, handsets are such a part of people’s lives these days, and apps give them the ability to mould them to do what they need them to. In fact, certain handsets have almost become a platform for self-expression, rather than just functional devices. A: And why do you get involved? N: Several reasons, really. Firstly it means I know what’s new and with Litmus I can actually get apps before anyone else. Secondly I enjoy giving my feedback and helping developers evolve their app successfully. After all, there’s nothing like a fresh pair of eyes to spot something you’ve missed because you’ve been looking at it for weeks on end! A: Interesting point, so why else do you think that collaboration between developer and user is useful? N: Working in-between clients and developers I know the worth of collaboration. Developers understandably develop in the way they see as the best method of going forward. However, that's not necessarily the way the end user would want it to go though. Without collaboration there's no way of sharing that information. Equally, a user may want the application to do x, y and z, but when a developer looks at it, they can see that there is no true requirement for x, y and z in the development of the app. Collaboratively, any issues with the applications should come out if there is a shared thought process, which is better obtained with more brains. A: True, but that only works if a developer gets that sort of quality feedback, right? N: Yes, absolutely. I imagine there’s nothing more frustrating for a developer than to put their app out for testing only to receive feedback such as “it’s ok” or “this app sucks”. So I think one of the challenges for Litmus is to make the quality of people’s feedback more visible. A: Agreed, we have some ideas in the pipeline that’ll help with this. Do you think better profiling of testers would help with this? N: That’s part of it, yeah. Quality feedback from one tester who’s representative of the app’s target audience is infinitely more valuable than comments from 100 anonymous people. I’d like to be able to profile myself a bit better; age, sex, location, interests… so developers know whether my feedback will be useful. A: Almost a match-making service? N: Possibly, yeah. It would be good for me to have that too, something that helps me find apps I may be interested in testing, based on criteria I determine and can change. A: I’d imagine an important factor for you is knowing that your feedback will be received, that you’re being heard? N: Definitely. There’s no use my efforts falling on deaf ears! I think this is something that could be improved with Litmus. At the moment apps and their feedback seem a million miles apart, we need to make them one and the same, almost a constant stream of everything that’s happening with an app, and the app in the middle of it all.
Tagged Market Insight customers o2 litmus

And the winner of the most important API of 2009 is...

Orginally published at http://www.wipjam.com/ on 30th January 2009

We’ve asked our discussion leaders for WIPJam session to share their insight of the mobile developer world. This post was penned by James Parton, Head of O2 Litmus, the mobile developer programme with a twist and a sponsor of the WIP Jam Session at Mobile World Congress 2009 (#MWC09).

Open source, crowd sourcing, app stores, open networks, Web 2.0, Mobile 2.0, co-creation, user generated content. It’s clear that the future of application development is a hot industry topic.

Tip your hat to Apple. They have quickly transformed a cottage industry, struggling to find a poster child, into a serious business in a very short space of time. Through great end-to-end user experience – often overlooked by many in the area - we now have people buying apps on a regular basis. If you had asked those same people 6 months ago what kind of app they were interested in, they would have struggled to even define what an app was, let alone have a clear view on what was missing from their app life.

This wave has also beached in corporate boardrooms with many companies now launching or planning to launch app stores in reaction to the success of the Apple App Store. This leads us to ask where will the industry be in 6 months time?

Put yourself in the shoes of the customer for a second. They switch on their PCs and are be offered applications by their internet service provider. They then go to their favourite portal and may be offered applications, next they will see sponsored links for applications from their search engine.

Next they then pull their mobile phone out of their pocket and see an application store from their handset manufacturer, and sitting next that is the icon for their mobile network’s app store. Confused? Just imagine what the customer is thinking.

On the surface this explosion of app stores is a good thing for developers – more places to sell your apps means more people buying those apps, right?

However, this could be misleading. Many of these app stores are using aggregators to fill them up. This may lead to the vast majority of stores containing identical catalogues.

I can see parallels between the growing app market and digital music. Research has shown that over 90% of digital music catalogues are never downloaded. It’s an extreme example of Prato’s law. Are App stores already following the same path?

If these stores are filled by aggregators, and managed by marketers believing it’s all about catalogue, how do you as a developer get noticed? You want your app to be Smells Like Teen Spirit, and avoid being the obscure Cat Stevens B side from 1967 that no one wants!

So how do you solve this problem?

Customers. They are out there. They have an opinion. They are potential consumers of your products. You should get to know them, and love them. If you want to be successful, you have to prioritise customer relationship and service. Don’t just focus on the next feature you can build into your software.

Going back to my digital music analogy, we are going to see a huge attrition rate for apps. Thousands will never be downloaded or make profit. Can you afford to burn time and money speculating on what customers might want? Why not ask them before you commitment your engineering resource.

How do you find and reach these customers?

You should be seeking out partners that provide the most important API going forward. The winner of the most important API of 2009? It’s the Customer API.

Wouldn’t it be refreshing if a large organisation was willing to step out of the way and let you interact directly with its customers? You would be able to demonstrate, co-develop and refine your product directly with end users?

This has to be a win – win approach. You save time and effort by refining your ideas before commercially launching, the end user feels empowered by helping to improve the products they and their friends will end up using, plus they get to experience these apps before anyone else – very different to a traditional retail environment where you buy and either love or hate the app you get.

Come and check us out here and upload your apps: http://www.o2litmus.co.uk/ or you can contact me directly via Twitter: www.twitter.com/jamesparton

Have you registered for WIPJAM yet. Rumour has it there are 2 tickets to give-away to the O2-Telefoncia party on Tues nite…

Tagged API's api apps customers developers events mobile mwc o2 litmus wip jam
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